Job Description - Shop Supervisor

As a Shop Supervisor the employee assists the Territory Manager in a variety of tasks to ensure smooth running of the shop. A Shop Supervisor should lead by example at all times in order to maintain high standard of operation at all times.

The Shop Supervisor duties include the following:

Customer Care:

• Greeting customers as soon as they enter the shop.
• Providing excellent customer care to our customers
• Assisting customers in any queries they might have
• Making sure that all cashiers and stackers are greeting customers, providing excellent customer care and assisting customers in any queries they have.
• Handle and follow up professionally any customer complaints that may occur

Category Management:

• Taking part in the process of category management implementation
• Making sure that orders of stock to be delisted are stopped as soon the team is informed that an item is to be delisted.
• Ordering of new items that are to be added to stock lists according to the Category Management list in preparation for the category management process.
• Making sure that shop is stocked according to planograms and making sure to inform respective parties whenever a change needs to be done.

Product Display and Stores:

• All shelves must be stocked according to category management.
• Following of FIFO system.
• Checking deliveries against invoices whilst making sure that all items received are according to the actual order placed.
• Matching the total amount on the PDA against the total amount on the invoice.
• Continuous updating of prices in order to make sure that each product is labelled with the correct price. Daily action on the price changing report received.
• Monitor stocks and take active part in the stock taking process.
• Assist the Territory Manager in carrying out weekly counts of the dailies (bread & milk) as well as stock counts by category on a weekly basis so that a full count will be performed quarterly.
• Maintaining of stores in a clean and tidy manner
• Make sure to maintain the correct stock levels in order to have products available at all times whilst maintaining very low stock returns.
• Scanning of returns by PDA and following up that return are collected within the fortnight

Reports:

• Compiling of periodic reports such as wastages, electricity reading and return sheets where applicable
• Filing of weekly invoices, end of Sales, statements, credit notes etc in the designated archiving box
• Preparing reports that might be requested from time to time

Employees:

• Coaching and training employees to be proficient in all areas
• Making sure that the team is working in an efficient and effective manner
• Motivate, help & encourage the outlet team to better their performance
• Motivate team to increase number of receipts and average spent
• Update the Territory Manager with any requests or queries that the team might have

Procedures and Policies:

• Following and making sure that all Health and Safety regulations are adhered to at all times in all areas
• Updating of all documentation including temperature sheets, cleaning schedules and hand washing log sheet
• Following and guiding the team on company standards and procedures
• Adhering to whilst making sure everyone is following the grooming policy etc.

Cash Reconciliation:

• Daily tallying of cashiers’ totals collected against sales
• Prepare bank deposit twice a week

Others:

• Being proficient in the Cashier and Stacker duties in order to be able to coach and replace whenever required
• Assist the Territory Manager in compiling the weekly roster
• The cash desks and walkways are to be kept clear at all times
• Other duties that might be requested from time to time